February 4, 2009

Let’s Talk About How Much We Charge


Posted on February 4, 2009 by Russell Shaw

Money with Sign

Let’s talk about commissions.  Realtor to Realtor.  We do it everyday with potential customers.  Reporters can ask us how much we charge and then print our answers for other agents to read.  You can call any real estate office and simply ask them or just look on their website (if they are willing to put their fees there as most discount companies are – and I am, as well).  Would it be okay if you read how much another agent or company charges but not okay if you heard them physically say it? 

A few years ago when I was speaking at Sell-A-Bration, in front of a few hundred people – which I will be again in a few days – I mentioned commissions and several people started openly protesting that I could not keep talking about it or they would have to leave the room.  I patiently explained that I was not breaking any law, violating the spirit of any law or doing anything wrong.  In fact, I was doing something very right: I was helping fellow agents to see that they didn’t need to "match commissions" with the limited service companies (the we-do-nothing-for-less-crowd), that there were services they provided and skills that every single person in the room possessed that factually mattered; that the running dog press had "their story" prior to "researching the article" and that ingesting a steady diet of poison would make anybody sick.

A few morons continued to loudly bray that if I did not stop talking about commissions they would leave the room.  Fortunately for me the main entrance to that room was to my immediate left and was a very large opening.  So it was quite easy for me to gesture towards that doorway so someone that unobservant wouldn’t have any difficulty finding their way out.  Two or three people got up and left.  Several of the CRS instructors in the audience had also tried to explain that there was nothing I was saying (including how much my fees were) that violated any law.

What is against the law (as it should be) is PRICE FIXING.  Agreeing to all "charge a certain price".

Is it possible that someone honestly believes that I could make an announcement via a blog post (or speaking to an audience of a few hundred people) and "fix commission amounts"?  "I charge ‘X’ amount because Russell Shaw told me to"; "Once the order from Russell arrived, we couldn’t charge any less"; "All of us now charge this amount, it’s the way Russell wants it now".  Really?  If I was truly that powerful I wouldn’t waste my power on something that stupid.  And if I was going "fix commissions", I would have everyone in the country charging a lot more than me so I could get all of the business without having to try very hard.

Truth is, I am not in competition with any agents outside of my area (yes, yes, I know we really need a national MLS so all companies and agents will be free to prove they have no real knowledge or value) and I go way out of my way to help and train the agents who are here.  Customers aren’t scarce.  Regardless of what is currently happening (this day, this month, this year) I will continue to survive.  I am not afraid of any competitor, in fact, I can now see that it is because of them I have arrived at my level of competence.  Their ability to win what I wanted forced me to get better.

It does not matter to me what you charge.  Charge the amount that seems right to you (based on your area, your price range, your competition, market conditions and your ability to effectively communicate your level of value.  If you feel you must charge less because of the internet, the existence of discount companies, articles in the media, "ethical explanations" from other agents who are hell-bent on having less (for themselves and everyone else), or any other important reason to work on reduced prosperity for yourself and your fellows – I understand that nothing I am going to say or write is going to change your mind.  This is strictly for those who haven’t already gone too far down the rabbit hole.


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Thumbs Up or Thumbs Down on REALTOR.com?


Posted on February 4, 2009 by Russell Shaw

Realtor Rip Off

This is another Open Letter to all of the officers, executives and staff of the National Association of Realtors.

Is Trulia better than Realtor.com?  I received an email today from Trulia.  Here is part of what was included:

Trulia

Isn’t it amazing this can even happen?  If Realtor.com had been set up correctly in the first place Trulia would not exist.  Same with Zillow.  Neither one of them would exist at all. 

If NAR had set up Realtor.com correctly I wouldn’t have received an email like this one.  Now or ever.  Trulia is set up to make money for the stockholders of Trulia.  Same with Zillow.  It isn’t have they made any money yet, it is that is their purpose.  They are the "agent’s friend" so that they can make money.  Their "purpose" is not to "help agents", it is to make money.

Isn’t it remarkable that they can even make a comparison like the one above?  Isn’t it fantastic that there is NO reason (as in none), for any Realtor to feel even the slightest loyalty to Realtor.com in a comparison like the one above?

Realtor.com is supposed to be in complete alignment with the purpose of helping Realtors.  That is the "purpose" of the National Association of Realtors.  That is the very reason and only reason the NAR exists at all.  If they are not directly or indirectly helping Realtors then they are doing something off-purpose, that is not their job and most likely does not need to be done,  at least not by them.

Some years ago, NAR pretty much gave Homestore (now known as MOVE, a for profit company) the right to charge Realtors whatever the traffic would bear.  Just so long as each Realtor got each of their listings on Realtor.com "for free".  It was an unworkable idea from the start and it hasn’t gotten any better.  Realtors now get their listings on loads of sites "for free".  Eventually, the leaders of the NAR are going to have to face the very unpleasant idea that the entire Realtor.com fiasco hasn’t really "worked" and it isn’t going to work.  I understand that the people in power now are not the ones who created this mess in the first place.  But there isn’t even any good reason now for recriminations towards them.  Now and the future is what matters.  Pretending all is well because the people involved are all very nice and you are friends with them isn’t going to solve the problem. 

The more time that passes the more traction we lose.  Take it back.  Now.  Sure it is going to be a huge undertaking.  Most worthwhile things are.

It is not to late to make this right.  Keep losing ground and it eventually will be.  Take it back.  Do the right thing.   You only arrived at your position because you truly wanted to make a positive difference.  Take Realtor.com back.  It should be a member benefit.  Period.

The reclaim Realtor.com links page


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